Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our chatbot on Facebook Messenger and Instagram.

1. Information We Collect

When you interact with our chatbot via Facebook Messenger or Instagram, we may collect the following information:

Facebook and Instagram Profile Information: When you send a message, we may receive your public profile name, profile picture, and user ID as provided by Facebook and Instagram.

Chat Messages: Messages you send to our chatbot are processed to generate automated responses using OpenAI’s assistant.

Usage Data: We may collect timestamps of conversations, interaction patterns, and technical data to improve chatbot performance.

2. How We Use Your Information

We use the collected data to:

Provide automated responses via Facebook Messenger and Instagram using OpenAI’s assistant.

Enhance chatbot accuracy and improve user experience.

Respond to customer service inquiries.

Monitor and prevent misuse of the chatbot for security purposes.

3. Data Sharing and Security

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Your messages are transmitted to OpenAI to generate responses but are not stored permanently by us.

We implement industry-standard security measures to protect your data against unauthorized access.

4. User Rights & Data Deletion

You may stop interacting with our chatbot at any time by unsubscribing or blocking it.

If you wish to request the deletion of your data, contact us at marketing@living-center.com with your Facebook or Instagram profile name and specify your request.

More details on data deletion can be found on our Data Deletion Instructions page.

5. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Please check this page regularly for updates.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: marketing@living-center.com

Website: www.living-center.co

Living Center Co., Ltd.

54 Sukhumvit Soi 1 [Ruenrudee] Sukhumvit Rd., Khlongtoei Nua,

Wattana, Bangkok, Thailand 10110

Tel: (+66)2 655 1011 - 9